About Solution Track Consulting

Solution Track Consulting helps organizations run reliable, modern, and compliant Cisco UC and Contact Center environments.

Founded by Stephen Frahm, a senior UC engineer with 25+ years in IT, telecom, cloud, and enterprise infrastructure.

Our Background

Stephen has designed and supported UC environments for healthcare, enterprise, state and local government, and global service providers.
He has delivered work for teams at:

• Kaiser Permanente

• UCSD Health

• Regional healthcare systems

• National MSPs and IT consultancies

He specializes in:

• CUCM

• Webex Calling / UCM Cloud

• UCCX & Webex Contact Center

• SIP trunking

• E911 compliance

• UC modernization and upgrade projects

Our Approach

Straightforward, senior-level support without the overhead of large consulting firms.

We focus on:

• Efficiency

• Clear communication

• Fixed-bid simplicity when possible

• Real documentation

• Real results

No fluff. No junior handoffs. No surprises.

Why Clients Choose STC

• Deep Cisco UC expertise

• Fast time to value

• Flexible engagement models

• High trust, low friction workflow

• Proven track record in complex environments

Let’s talk

Have a project in mind? Need senior coverage?
Book a 20-minute call and let’s see if we’re a good fit.
Book a Call →