Cisco UC & Contact Center Services

Expert support for Cisco UC teams and the IT service providers who serve them.

Partner Support (for MSPs & IT Consultancies)

If your team manages UC environments for client organizations, Solution Track plugs in as your senior-level Cisco voice engineer.

What you get:

• CUCM administration & troubleshooting

• Webex Calling / UCM Cloud support

• Contact Center expertise (UCCX/Webex Contact Center)

• SIP trunking configuration

• E911 compliance

• Project design, escalation support, and documentation

How we work:
Flexible retainer or fixed-scope engagements.
You keep full client ownership — we handle the engineering.

Direct Support (for Enterprise IT Teams)

When your internal team needs dedicated Cisco UC expertise, STC provides direct operational support.

Common requests:

• CUCM upgrades

• Legacy UC remediation (10.x → 14/15 migrations)

• Dial plan cleanup

• E911 validation and remediation

• Webex Calling adoption

• On-call or project-based assistance

CUCM Assessments & Upgrades

A structured evaluation of your environment, with clear guidance for risk reduction and modernization.

Deliverables:

• Full version & node inventory

• Dial plan analysis

• SIP trunk review

• Security & redundancy review

• Upgrade path & recommendations

Fixed-bid upgrade options available.

E911 Compliance Support

Ensure your UC environment meets current regulatory requirements with accurate location & routing configuration.

Ready to talk?

Book a 20-minute call and get a clear plan for your Cisco UC environment.
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